THE DOWNTOWN CLEAN & SAFE TEAM

Keeping downtown Nashville clean and safe for employees, residents and visitors is the primary focus of a team of Ambassadors managed by the Nashville Downtown Partnership. Every day, they pay attention to many details that help create an attractive and welcoming downtown environment.

Carrying out supplemental services funded by a special assessment on properties in the Central Business Improvement District (CBID) and the Gulch Business Improvement District (GBID), this team improves the appearance of the downtown streets and sidewalks and elevates the sense of security.

Their daily routine includes public space maintenance, hospitality services and safety measures. On foot, bicycle, and Segway, Ambassadors keep an eye out for situations requiring police or emergency services and quickly communicate with the appropriate dispatchers. Downtown Ambassadors are also trained to give visitors directions and information on downtown attractions.

Wearing bright yellow shirts with the Partnership logo, Downtown Ambassadors are assigned to zones.

Hours of service for the downtown CBID are: 7 a.m. to 8 p.m. Monday through Friday (clean team until 3 p.m.) and 7 a.m. to 3:30 p.m. Saturday and Sunday (clean team) and 11:30 a.m. to 8 p.m. (safety team). In the Gulch district, hours are: 7 a.m. through 3:30 p.m. Monday through Sunday (clean team) and 5 p.m. - 11 p.m. (safety team) four days a week.

Downtown Ambassadors make a positive difference by pressure washing sidewalks, removing graffiti and handbills, weed control, and litter and trash removal.

Contact Information

Remember to dial 911 for any medical or security emergency - and contact Metro Police at 615-862-8600 in cases of "urgency without emergency."

To report clean and safe issues or to request services from the Downtown Ambassadors, please call one of the following numbers:

You may also request one-time or recurring scheduled services by completing the online request form. Services available within the CBID downtown area and the Gulch area include pre- and post-event services in the vicinity of entertainment or meeting facilities, guides in hospitality corridors, sidewalk pressure washing, and more.

The Nashville Downtown Partnership's Clean & Safe Team is happy to assist you!